Honoring one’s word is a rarity these days. However, keeping promises is part of integrity, a vital component of a person’s character.
Character is power. And character is who you are when no one is looking.
Whether positive or negative power, you use it every day.
When you agree to do someone a favor, whether paid or in charity, you must fulfill it, as this reflects your integrity.
Last night, we had a dinner celebration at Pizza Hut, SM Cubao for my sister April. Since her kids want catsup on their pizza, we asked our server for it. She acknowledged it. I followed up the second time. And when she kept on serving other new customers, I went to the cashier counter and told her about our need for catsup, and that I followed up with this server twice but she forgot it. Strike one.
When she came back to remove our used plates, I asked for four glasses of water. She acknowledged it again, but just like what she did earlier, about 5 to 10 minutes after, she’s still serving other customers.
I called another server and asked for water and instead and told the guy to call their manager.
The manager arrived and I fumingly told him, while still controlling my temper, about how their lady server seemed to ignore us or forgotten what she promised to deliver, not only once but twice.
I told him that me and my sister were also service crew before and we’re not like that to our customers. I told him to make sure to talk to that server to make sure she keeps her promise next time.
Before we went out, the manager again apologized and opened the door for us.
This is just one form of my many encounters with broken promises. Our failure to deliver what we promised would always cause us whether in the form of money or moral aspects.
Honoring your word is not only life-changing in the field of customer service, but also to personal and professional relationships, and most especially to your immediate family members.
When was the last time you made a promise and failed to keep it? How do you plan to redeem yourself and make proper restitution?
Your fulfilled or unkept promises will either reward you or haunt you in one way or another, in another place and time.
You sow what you reap.
The good or bad stuff you do always comes back to you.